1-year minimum warranty on every device
Every refurbished device sold on our marketplace is backed by a minimum 12-month warranty — completely free. Because peace of mind shouldn’t cost extra.
Contact our teamWhat your warranty covers
Coverage starts the day your device arrives and protects you against manufacturer defects and component failures.
Battery health
Sudden battery failure or capacity drop below the certified threshold is covered.
Hardware defects
Screen, motherboard, ports, camera and other internal component failures.
Performance issues
Unexpected reboots, crashes or thermal throttling outside normal operation.
Free shipping both ways
We cover the cost of return and replacement shipping during the warranty period.
How to make a warranty claim
Three simple steps from the moment something goes wrong to the moment we make it right.
Contact support
Open a support ticket from our Help Center or contact your seller directly. Include your order ID and a short description of the issue.
Diagnostics
Our team will guide you through a quick check to confirm the issue. Most cases are resolved without sending the device back.
Repair or replace
If your issue is covered, we repair, replace or refund — whichever works best for you. Shipping both ways is on us.
Frequently asked questions
Everything you need to know about your warranty coverage.
How long is the warranty?
What is not covered?
Do I need to register my device?
Can I extend my warranty?
How long does a claim take?
Still have questions?
Our team is here to help. Get in touch and we will respond within one business day.
Visit Help Center
